Privacy Policy
“I” refers to Marisca Fourie Registered Dietitian, practicing as MoxieMed. This privacy policy will be review as needed to take account of new obligations, technologies, and operational changes.
Practice number 1160117; HPCSA number DT0058564.
I am committed to protecting the privacy and confidentiality of personal and health-related information collected from my clients or potential clients. This privacy policy outlines how I will collect, use, disclose, and protect clients information in accordance with applicable privacy laws in South Africa.
Information collected
- I may collect personal information, including your name, contact details, date of birth, any other similar information to provide you with dietitian and/or lactation consulting services.
- I may collect health-related information, including medical history, dietary habits, and lactation-related concerns, to assess your needs and develop personalised care plans.
- Information will be collected and processed with your express consent and in accordance with POPIA and other relevant data protection laws and codes of conduct applicable to MoxieMed . By submitting the information, you provide your informed consent for the collection, processing, and storage of information.
- Information is obtained through assessment forms, consultations with you, your health care team, and/or family members. We may record any communications with you for our records in compliance with our regulatory record keeping obligations. This information may or may not be retrievable.
- WhatsApp, telephonic calls, Microsoft Teams, and Zoom is also used, which has embedded end-to-end encryption. You express consent to us processing personal information in this way.
- If you provide information relating to a third party, you represent to us that you have obtained their consent.
- If you chose not to provide information required, I may not be able to provide you with the requested services.
Information usage
- Service provision: I may use your information to provide dietitian and/or lactation consulting services, including assessments, counselling, and support tailored to your individual needs by your request.
- Communication: I may use your contact information to communicate with you regarding appointments, follow-up care, service changes and other relevant information related to your consultations. Communication can be provided over telephonic call, telehealth consultations, email, WhatsApp or over similar nature. You have the right to ask us not to use your personal information for marketing purposes. Contact us if you wish to exercise these rights or unsubscribe.
- Internal operation evaluations: Information may be used for troubleshooting, survey purposes, or data analysis.
Disclosure of information
- Third parties:We do not disclose your personal or health-related information to third parties without your consent, except as required or permitted by law.
- Health Professionals:In some cases, we may need to share your information with other healthcare professionals involved in your care, such as your primary care physician or paediatrician, to ensure coordinated and comprehensive treatment.
- Service providers: In some cases, information may be shared to service providers if in line with applicable legislations.
- Personal information is also used for statistical and trend analysis to improve services offered to you.
- Personal information will never be sold, rented, or traded to others.
Data security
- Confidentiality:We maintain strict confidentiality of all personal and health-related information disclosed during consultations, and we have implemented measures to safeguard your information against unauthorised access, disclosure, modification or misuse.
- Data retention:We retain your information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- External links provided: Please note that other website have their own privacy policies and MoxieMed does not take any responsibility or liability for other websites that may have be provided to you.
- Suppression list: If you no longer want to receive marketing communication, your information will be added to a suppression list.
- Please note that any information sent to MoxieMed is at your own risk as information sent may be intercepted by unauthorised access beyond our control.
Your rights
- Notification: You have the right to be notified how your information will be used, and therefore the privacy policy is available to all clients or potential clients.
- Access and correction:You have the right to access and correct any personal or health-related information we hold about you. If you believe that any information we have is inaccurate or incomplete, please contact us to request corrections.
- Withdrawal of consent:You have the right to withdraw your consent for the collection, use, and disclosure of your information at any time, subject to legal or contractual restrictions. There will be no consequences for withdrawing your consent, however, withdrawal of consent will likely necessitate the termination of services.
For inquiries or clarification regarding this policy, please contact us at dietitianmarisca@moxiemed.co.za or +27 64 557 9645.
To submit a complaint or concern, please contact us at dietitianmarisca@moxiemed.co.za or +27 64 557 9645 and prompt response will be given. If your complaint is not resolved after you have communicated to Marisca Fourie Registered Dietitian, practicing as MoxieMed; you have the right to submit a complaint to supervisory authority.
We reserve the right to update this privacy policy to reflect legal adjustments. Notice will be sent electronically to you before update comes into effect.